Refund policy

Because our puzzles are digital files delivered immediately, we cannot take them back the way a shop takes back a physical item. We still want you to be happy with what you bought, so:

• Something is wrong with the file. If a puzzle has a mistake, will not open, or is missing content you entered, write to us within 14 days of purchase. We will replace it free of charge or refund it, whichever you prefer.
• You were charged twice or did not receive your files. Tell us and we will put it right, including a full refund of any duplicate charge.
• You changed your mind. If you have not yet downloaded the file, we will refund the order on request within 14 days. Once a file has been downloaded, change-of-mind refunds are at our discretion.

To ask for a refund, email support@puzzlebythepage.com with your order number. Refunds are returned to the original payment card, normally within 5 to 10 business days.