Frequently asked questions

What exactly do I receive?

A PDF file for each puzzle you buy. The first page is the puzzle and the last page is the answer key. Bingo sets include every card plus a caller’s sheet. You can choose US Letter or A4 paper.

How quickly do I get it?

Immediately. As soon as payment is confirmed you land on your order page with a download button for every puzzle, and we email the same links to you.

If I buy the same puzzle twice, will I get the same page?

No. Every purchase generates a new puzzle, even when the listing and options are identical. If you set the quantity to 3, you get three different puzzles.

Can I download my puzzle again later?

Yes. The links on your order page and in your email keep working, and always return the exact puzzle you bought. If you create an account, all your orders are listed there.

What happens if my words do not fit?

For made-to-order puzzles we build a trial version before you pay. If a word or clue cannot be fitted, we tell you which one so you can change it. You are never charged for a puzzle that is missing your content.

May I photocopy the puzzles for my class?

Yes. A purchase covers unlimited printing and copying for your own household or your own classroom or group. Please do not resell the files or post them publicly.

Which payment methods do you accept?

Major credit and debit cards. Card details are entered on a secure payment page and are never stored by us.

Can I get a refund?

See our refund policy. In short: if something is wrong with your puzzle, tell us within 14 days and we will replace it or refund it.