Privacy policy

This policy explains what [Legal Entity Name] collects when you use puzzlebythepage.com and why.

Information you give us

When you order we collect your name, email address, country and postal code, and the content you type into made-to-order puzzles. If you create an account we also store a securely hashed password. Payment card details are handled by our payment processor; we do not store full card numbers.

Information collected automatically

We record how the site is used: pages visited, items added to the cart, steps completed at checkout, and technical details of the browser, device and network connection used. We use cookies that are necessary to keep your cart and your sign-in working.

How we use it

• to make and deliver your puzzles and send your receipt;
• to provide customer support;
• to keep the site secure, including detecting automated traffic and preventing fraud and abuse;
• to understand and improve how the shop works.

Who we share it with

We share information with service providers that help us run the shop, such as payment processing, email delivery and hosting. For security and fraud prevention, usage and transaction information may also be shared with payment networks, card issuers and fraud-prevention partners. We do not sell personal information.

Retention

We keep order records for as long as needed to provide downloads, meet legal and accounting obligations and prevent fraud.

Your choices

You can ask for a copy of your information, or ask us to correct or delete it, by writing to support@puzzlebythepage.com.